Services / Medical support

Less paperwork.
More time for patients.

Remote administrative support for medical and specialty practices, tailored to your systems and workflows.

Discuss your practice’s needs ↗
Illustration of an associate taking notes while assisting a caller
SUPPORTING YOUR PRACTICEYou care for patients.
We take care of the details.

01 / What we do

Support for the work
that piles up.

From the first referral to the final follow-up, keep your administrative work moving with attentive remote support.

01 — COORDINATION

Referrals & appointments

Patient referrals, consultations, follow-ups, diagnostic testing and specialty appointments, organized and tracked.

02 — VERIFICATION

Insurance & authorizations

Verification of insurance, referrals and patient information, plus processing and tracking of prior authorizations.

03 — COMMUNICATION

Patients & providers

Communication with patients, providers, insurers, pharmacies and healthcare facilities to resolve scheduling and referral issues.

04 — DOCUMENTATION

Records kept in order

Accurate electronic medical records and careful documentation through your practice’s systems and approved tools.

05 — FOLLOW-THROUGH

Attention to pending items

Monitoring open referrals, authorizations and documentation, with urgent cases prioritized to help prevent delays in care.

We support administrative coordination. Your clinical team remains responsible for medical advice and treatment decisions. Read about our working process and patient information arrangements.

How we work ↗